Stop Losing Customers
to Slow Support.
Deploy an AI support bot on Telegram & Discord that handles order status inquiries, guides returns, and recommends products — instantly, 24/7, without hiring more agents.
Automate the Support Questions You Answer Every Day
From “Where's my order?” to “Can I return this?” — your AI handles it all, instantly.
Order Status
Customers ask about shipping, tracking, and delivery — your AI checks the knowledge base and responds with accurate order information in seconds.
- Shipping & tracking info
- Delivery estimates
- Answers from your knowledge base
- Instant responses, 24/7
Returns & Refunds
Guide customers through your return policy step by step. The AI explains eligibility, timelines, and next steps — reducing back-and-forth emails by 90%.
- Explains return eligibility
- Walks through refund process
- Cites your exact policy
- Escalates exceptions to humans
Product Recommendations
Your AI suggests products based on customer needs, captures email for follow-up, and drives upsell revenue — like a tireless sales associate that never sleeps.
- Suggests relevant products
- Captures email for follow-up
- Drives upsell opportunities
- Learns from your product catalog
Plans That Scale With Your Store
Start with Starter for a single support channel. Upgrade to Growth when you need multi-channel support and advanced features.
Starter
For small stores automating their first support channel.
- 1 active bot
- 5,000 messages/month
- Order status from knowledge base
- Return policy automation
- Basic analytics
Growth
For growing stores needing multi-channel support automation.
- 5 active bots
- 25,000 messages/month
- Product recommendations
- Lead capture & upselling
- Power AI models
- Priority support
Frequently Asked Questions
Common questions from e-commerce teams evaluating EasyAIWrapper.
Can it handle order lookups?▾
Yes — the AI answers order-related questions from your uploaded knowledge base. Upload your shipping policies, tracking info formats, and delivery FAQs, and the bot will provide accurate order status responses. For real-time order tracking, you can connect via webhooks to your order management system using Zapier or Make on the Growth plan.
Does it know our return policy?▾
Absolutely. Upload your return policy document (PDF, Word, or plain text) and the AI will cite your exact policy when answering customer questions. It walks customers through eligibility requirements, return windows, refund timelines, and next steps — reducing back-and-forth emails dramatically. If a case falls outside standard policy, it escalates to your human team.
Does it support multiple languages?▾
Yes. The AI models (GPT-4o, Gemini, Claude) natively support 90+ languages. Your bot can detect the customer's language and respond accordingly — no configuration needed. Upload your knowledge base in any language, and the AI will answer in the customer's preferred language. This is especially powerful for international e-commerce stores.
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