How to Build an AI Bot That Answers From Your Own Documents
Your AI bot is smart, but it doesn’t know YOUR business. It doesn’t know your return policy, your product specs, or your course syllabus. That’s where Knowledge Base (RAG) comes in.
What is RAG?
RAG stands for Retrieval-Augmented Generation. Instead of relying purely on the AI model’s general training data, RAG lets your bot search through YOUR uploaded documents first, then generate answers based on what it finds.
The result? Your bot gives factual, sourced answers from your actual documentation — not made-up information.
How It Works on EasyAIWrapper
1Go to your Dashboard and click the Knowledge Base button on any bot.
2Upload your documents (PDF, TXT, MD, DOCX, or CSV).
3Our system automatically splits your document into chunks and creates AI embeddings.
4When a user asks your bot a question, we search for the most relevant chunks.
5Those chunks are injected into the AI prompt so the model answers from YOUR data.
What File Types Are Supported?
PDF: Product manuals, policy documents, research papers
TXT / MD: FAQs, knowledge bases, course notes
DOCX: Business documents, handbooks, guides
CSV: Product catalogs, pricing tables, data sheets
Plan Limits
Starter Plan ($29/mo): Up to 5 documents, 10MB total storage. Supports PDF, TXT, and MD files.
Pro Plan ($49/mo): Up to 25 documents, 100MB total storage. All file types including DOCX and CSV.
RAG queries use your existing message quota — there’s no separate charge for knowledge base searches.
Real-World Use Cases
Customer Support: Upload your help center articles. Customers get instant, accurate answers 24/7.
Education: Upload course materials. Students ask questions at 3am and get correct answers.
E-commerce: Upload product specs and return policies. The bot handles pre-sale and post-sale questions.
Internal Teams: Upload HR handbooks and company policies. Employees get self-service answers.
Why Not Just Use ChatGPT Directly?
ChatGPT doesn’t know YOUR data. It might hallucinate a return policy that doesn’t exist or give wrong product specs. With EasyAIWrapper’s Knowledge Base, the AI is instructed to ONLY answer from your uploaded documents. If the answer isn’t in the docs, it politely says so instead of making things up.
Getting Started
If you already have a bot deployed, just click the Knowledge Base button on your dashboard and upload your first document. Processing takes a few seconds, and your bot immediately starts using it.
If you’re new, sign up for a free 14-day trial and deploy your first bot in 60 seconds.
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